Dear Guest,
Thank you for choosing us as your accommodation during your stay in Debrecen. It is an honor for us to welcome you to the Aquaticum Debrecen Thermal & Wellness Hotel****.
Debrecen is a wonderful city with deep-rooted historical traditions. We invite you to explore its historically rich areas, magical streets, or take a walk under the canopy of the Great Forest. And last but not least, enjoy the services of the Thermal Bath or the more than 100-square-meter Sauna World, as well as our Mediterranean SPA, adorned with exotic plants and a wonderful atmosphere.
We sincerely hope that this Guest Information Guide will provide you with useful information regarding the services available at our hotel. Should you need further information or assistance, please do not hesitate to contact us. We are here for you and to ensure that your stay is truly carefree.
We hope you will have a wonderful time with us and create memorable experiences.
Best regards,
The Management of Aquaticum Debrecen Thermal & Wellness Hotel****
Guest Information
- Adapter – Tel.: 6200
Various types of adapters are available free of charge at the reception.
- Additional Bed – Tel.: 6200
Available in most rooms upon request.
- Animals – See: Pets
For hygiene reasons, no animals are allowed in the hotel.
- Aquaticum Mediterranean Indoor Aquapark – Tel.: 6548
See: Indoor Aquapark.
- Aquaticum Spa
Facilities include:
• Aquaticum Mediterranean Indoor Aquapark (see: Indoor Aquapark)
• Thermal Bath
• Outdoor Water Park
• Wellness Island (see: Wellness Island and Massage)
• Sauna World (see: Sauna)
- ATM
An OTP Bank ATM is located outside the hotel’s main entrance.
- Baby Cot – Tel.: 6200
Available on request. Please ask the reception.
- Baby-Friendly Equipment and Services
Subject to availability, we provide: high chairs in the restaurant, children’s buffet options, pacifier sterilizer, bottle warmer, baby monitor, baby cot, baby bathtub, step stool, toilet seat reducer, nasal aspirator, sports stroller, changing mat, diaper bin, kitchenette with heating facilities, supervised playroom with qualified childcare professionals during opening hours, babysitting outside opening hours for a fee, and participation in animation programs.
- Babysitting – Tel.: 6200
Experienced babysitters are available. Please contact the reception if needed.
- Bathrobe – Tel.: 6200
Available in rooms for adult guests. In case of loss, a compensation fee will be charged. Bathrobes are changed every 3 days free of charge, per international recommendations. Additional changes cost 600 HUF per robe.
Children’s bathrobes are also available upon request. For more details, please contact the reception.
Adult-sized bathrobes are also available for purchase for 11,990 HUF/piece. Ask the receptionist in person or by phone.
- Beds Linen
Bed linen is changed every three days. Daily change is available upon request. Please help us operate the hotel in an environmentally friendly way by requesting a change only when necessary. Please notify the reception if needed.
- Blue Towel – See: Towel
Towels can be exchanged daily free of charge. Loss of towel or card incurs a 4,000 HUF fee.
- Check-in
Rooms are available from 2:00 p.m. Early arrivals can store luggage in the hotel’s luggage room.
- Check-out – Tel.: 6200
Rooms must be vacated by 10:00 a.m. on the day of departure. Please return your room key card, wristband, and towel card upon check-out. Report any minibar consumption to the reception. For late check-out options, please contact the reception.
- Cleaning – Tel.: 6200
Daily cleaning is provided. If you do not wish to be disturbed, please place the “Do Not Disturb” sign on the door handle. For extra cleaning, contact the reception.
- Complaints, Feedback – Tel.: 6200
If you have any complaints or feedback during your stay, please notify the reception. After departure, we send out guest surveys by email, and we regularly review and respond to guest feedback.
- Conference – See: Event
See: Event
- Credit/Debit Card Acceptance – See: Payment Methods
We accept cash (HUF, EUR), bank and credit cards (VISA, AMEX, Cirrus/Maestro, Eurocard/Mastercard, SZÉP card), Barion (for prepayments), and various gift vouchers. Please ask the reception about accepted vouchers.
- Cultural Events – Tel.: 6200
See: Programs.
- Drink Bar – Tel.: 6254
Located on the reception level (2nd floor), open daily from 8:00 a.m. to 10:00 p.m.
- Electrical Outlets
All outlets provide 220V/50Hz AC. Adapters for different voltages are available at the reception.
- Elevators
Two passenger elevators operate in the hotel. Please do not use the elevators during emergencies or fire alarms.
- Entrance
After 10:00 p.m., the main entrance can be opened with the room card. In case of problems, use the doorbell.
- Event – See: Conference
See: Conference.
- Fax – Tel.: 6200
Fax sending and receiving is available at the hotel reception. Please inquire at the reception for rates.
- Fitness Room
Located on the top floor (3rd floor). Access with the wristband received at check-in. Rules are posted at the entrance to the fitness room.
- Hair Dryer
Available in the bathroom of your hotel room. To operate, press and hold the button.
- Hairdresser and Beauty Salon – Tel.: 6151
Located on the ground floor on the Thermal Bath side. Appointment required in advance.
- Healthcare – Tel.: 6200
In case of health issues, medical assistance can be requested at the reception. Thermometers, painkillers, and plasters are also available at the reception.
- Illness – See: Healthcare
See: Healthcare
- Indoor Aquapark – Tel.: 6200, 6548
Access is through the hotel corridor on the 2nd floor, next to the Drink Bar, using the wristband provided. Ask the reception for details about payment options.
This Mediterranean-style aquatic paradise offers all-day entertainment for all ages. Features include a baby pool, children's pool, slides, water attractions, and a kids' playroom. There is also a restaurant, sauna center, and Thai massage center.
- Internet – Tel.: 6200
Two free-use terminals are available in the lobby. Free Wi-Fi is available throughout the hotel.
- Iron, Ironing Board – Tel.: 6200
Available on request from the reception.
- Luggage Delivery – See: Porter Service
See: Porter Service
- Luggage Storage – Tel.: 6200
We offer complimentary luggage storage in our luggage room for early arrivals and late departures. Please contact the reception or porter staff.
- Laundry and Ironing Service
Laundry and ironing services are available for a fee. Please leave clothes at the reception. Items submitted before 9:00 a.m. on weekdays will be ready the following day. A laundry bag is located in the wardrobe. For further details, ask the reception.
- Maintenance – Tel.: 6200
If you notice any broken or malfunctioning equipment or facilities, please notify the reception.
- Medical Service – Tel.: 6200
See: Healthcare
- Medical Treatments – Tel.: 6200
Our medical department offers nearly 40 types of treatments based on medicinal water, under regular specialist supervision. For guidance on how to access treatments and pre-treatment examinations, please contact the reception.
- Meeting Rooms – Tel.: 6200
Several meeting rooms are available. For availability and capacity, please ask the reception.
- Minibar – Tel.: 6200
Items in the in-room minibar are available for a fee. The minibar is checked and replenished daily by housekeeping. Please report any consumption on the last day of your stay to the reception.
- Museums and Galleries – Tel.: 6200
Debrecen and its surroundings offer numerous museums and galleries. More information is available at the reception.
- Natura Restaurant – Tel.: 6165
See: Restaurant
- Outdoor Water Park – Tel.: 6548
Available seasonally (May to September). Includes slides, a wave pool, children’s pools, and other attractions. Entry is free for hotel guests with a wristband.
- Parking – Tel.: 6200
Guests may stop their vehicles in front of the main entrance for loading/unloading. Afterward, parking is available in the outdoor lot or designated area of the underground garage. For more details, contact the reception.
- Parking Card – Tel.: 6200
For more information, please contact the reception.
- Pets
For hygiene reasons, no animals are allowed in the hotel.
- Photocopying/Scanning – Tel.: 6200
Available at the hotel reception. Please ask for prices.
- Pillow – Tel.: 6200
Upon request, we provide pillows in various types and sizes. Please contact the reception.
- Playroom – Tel.: 6523
Located on the top floor (3rd floor). Children are supervised by qualified kindergarten teachers.
Children under 4 may only stay in the playroom under parental supervision.
The house rules are posted at the entrance.
There is also a playroom on the first floor of the Indoor Aquapark, open during the same hours as the Mediterranean Indoor Aquapark.
- Porter Service – Tel.: 6200
Please contact the reception if you require luggage transport.
- Programmes – Tel.: 6200
Up-to-date information on current events and excursions in and around Debrecen is available at the reception.
Printing – Tel.: 6200
For printing services, please contact the reception.
- Radio
TV sets in guest rooms include radio channels. See the channel list in the TV menu.
- Reception – Tel.: 6200
Open 24/7.
- Restaurant – Tel.: 6165
Natura Restaurant: Located in the basement, accessible by elevator and stairs. Press the “-1” button in the elevator. Open daily from 6:00 a.m. to 10:00 p.m. Offers options for guests with food intolerances.
Mediterranean Restaurant: Self-service restaurant located on the gallery level of the Indoor Aquapark. Open during the same hours as the Mediterranean Indoor Aquapark.
- Room Service – Tel.: 6254
Available daily from 8:00 a.m. to 10:00 p.m. See the Room Service menu in your room.
- Safe – Tel.: 6200
Every room has a free-to-use electronic safe. The hotel is not responsible for valuables left outside the safe.
- Sewing Kit
Available upon request at the reception.
- Shampoo/Toiletries – Tel.: 6200
Additional toiletry items (toothbrush, toothpaste, razor, etc.) are available at the reception.
- Slippers – Tel.: 6200
Available at the reception for a fee.
- Shoe Care Tools
Shoe care kits are located in the wardrobe in each room.
- Shoe Cleaning
A shoe cleaning machine is available 24/7 near the main entrance on the ground floor.
- Towel – Tel.: 6200
Upon arrival, each adult guest receives a towel card, exchangeable for a blue towel at the wellness reception.
- Towel Card
Upon arrival, each adult guest receives a towel card, exchangeable for a blue towel at the wellness reception.
- TV
All rooms have LCD TVs with Hungarian and international channels. See the channel list in the TV menu.
- Umbrella – Tel.: 6200
Available free of charge. Ask at the reception.
- Wake-Up Call – Tel.: 6200
24-hour wake-up service is available through the reception.
- Wellness Island – Tel.: 6200
Located on the 3rd floor. Offers massages, relaxing baths, and beauty treatments. Open every day; appointments required in advance. For treatments and prices, see the Wellness Island brochure or contact the reception.
- Wi-Fi
Free Wi-Fi is available throughout the hotel.
- Zippered Bags
Available at the reception.
Room Temperature Control
Power button: See image below.
Cooling/Heating Fan Speed: See image below.
- Level 1
- Level 2
- Level 3
- Automatic
This controls the fan speed but does not affect the temperature. If you prefer stronger airflow, set the fan speed to a higher level.
Temperature Setting – See image below
Use the up and down buttons to set the desired room temperature. The system is most efficient when set between 20–25°C. During summer heat, for health reasons, we do not recommend setting the room temperature more than 6°C lower than the outdoor temperature.
Managing your television
Useful information for using your television:
Switch on the television by pressing the on/off button briefly.
After switching on, press the OK button to enter the menu. Then you can access the following menu items: recommended, TV channels, cast, applications, games, additional settings.
From the navigation buttons, you can access the Hotel Info menu by clicking on the right arrow button.
To use your own external device, please contact our reception staff!
Please do not touch the wiring or move any equipment!
INTERNATIONAL CALL TARIFFS
INTERNATIONAL CALL ZONES
Zone 1.: Land: Austria, Belgium, Czech Republic, France, Netherlands, Luxemburg, Germany, Italy/Vatican, Spain, Switzerland
Zone 2.: Land: Ciprus, Greece, Great Brittain and Northern Ireland, Portugal, Sweden
Zone 3.: Land: Australia, Danmark, Estonia, Finnland, Canada, Hong-Kong, Poland, Ireland, Izrael, Moldova, Norway, Puerto Rico, USA*, Slovakia
Zone 4.: Land: Bosnia and Herzegovina, Croatia, Montenegro, Romania, Serbia, Slovenia, Ukraine
Zone 5.: Land: Albania, Bosnia and Herzegovina, Iceland, Latvia, Lithuania, Macedonia, Singapure, Turkey,
Zone 6.: Land: Liechtenstein, Monaco
GSM and non-land line: Andorra, Luxemburg, Moldova, Spain, Sweden, Singapure, Turkey, Ukraine, Belorussia, Bulgaria, Columbia*, Republic of Korea, Malta*, Romania, San Marino, Slovakia, Taivan,
Zone 7.: GSM and non-land line: Hong-Kong, Croatia, Ireland, Latvia, Monaco, Great Brittain and Northern Ireland, Germany, Norway, Italy, Russia, Portugal, Réunion, Saint Pierre and Miquelon, Slovenia, Switzerland,
Algeria, Botswana, Comore Island, Republic of South Africa, French Guyana, Philippines, Guadeloupe, Guinea, Greenland, Georgia, Indonesia, Jamaica, Japan, China, Lybia, Marocco, Martinique, Mayotte, Mexico, Palestinian Authonomic Region, Thailand
Zone 8.: GSM and non-land line:
Angola, Luanda, Argentina, Aruba, Azerbajdzhan, Bahrein, Belize, Brasil, United Arabic Emirates, Gibraltaire, Guatemala, Iran, Jordan, Qatar, Congo, Malaizia, Niger, Nigeria, Syria, Tunesia, Uganda, New-Zealand, Üzbeghistan, Zimbabwe
Zone 9.: Antigua and Barbuda, Barbados, Bermuda, Brittish Virgin Island, Burkina Faso, Chile, Dominican Republic, Côte d’Yvoire, Feröer Islands, Ghana, Haiti, Honduras, India, Cayman Islands, Kuvai*, Malawi-Islands, Maurithania, Montserrat, Oman, Armenia, Panama, Peru, Saint Lucia, Saint Vincent Grenadines, Saudi Arabia, Svasiland, Turks- and Caicos Islands, Venezuela
Zone 10.: Anquilla, Ascension, Benin, Bhutan, Bissau-Guinea, Brunei, Burundi, Cook Islands, Chad, Diego Garcia, Dominican Republic, Ecuador, Equatorial Guinea, Egypt, Gabon, Guam, Netherlands Antilles, Camerun, Kenya, Lesotho, Liberia, Kyrgystan, Lebanon, Macao, Madagascar, Maldivian Island, Mauritius, Mosambique, Mongolia, Namibia, Nicaragua, Niue, Saint Kitts and Nervis, Salamon Islands, Sao Temé and Principe, Seychelle Islands Sierra Leone, Sri Lanka, Senegal, Szudan, Tansania, Togo, Tuvalu, Uruguay, Vanuatu, Zambia, Cape Verde
Zone 11: Afganistan, Outher Regions of Australia, Bahamas, Bangladesh, Bolivia, Costa Rica, Djibuti, Eritrea, Asmara, Northern Mariana Islands, Ethiopia, Falkland Islands, Fiji Islands, French Polinesia, Gambia, Grenada, Guyana, Iraq, Jemen, Kambodia, East Timor, Kiribat, Democratic Republic of Congo (Zaire), North-Korea, Republic of Central Africa, Cuba, Laos, Mali, Marshall Islands, Micronesia, Myanmar, Nauru, Nepal, Pakistan, Palau, Paraguay, Papua New-Guinea, Somalia, Ruanda, Tokelau-Islands, Tonga, Trinidad and Tobago, Tadjikistan, Turkmenistan, USA Samoa, New Caledonia, Vietnam, Wallis and Futuna
For countries marked with an * (asterisk) GSM, non-land and land line tariffs are the same.
Safety Tips
In the hotel
Never leave your luggage unattended on the sidewalk in front of the hotel or in the lobby, either upon arrival or departure!
Store your valuables in the safe located in your room or at the central safe at the reception! Always lock your hotel room when you leave (even if you're just going to the restaurant and not leaving the building)!
Never leave your handbag unattended in the hotel’s restaurants or public areas!
While walking in the city
Do not carry all your money with you when going for a walk!
Keep your wallet as close to your body as possible, ideally in a zipped inner pocket. If you use a shoulder or cross-body bag, place your wallet at the bottom of the bag.
Be aware of pickpockets who may try to distract you!
Avoid large crowds! If you are jostled in a crowd, turn around immediately to see who bumped into you. This can help prevent your handbag from being stolen.
Never leave your luggage unattended! Pay special attention to your bag when dining in a restaurant!
Carry your camera or camcorder in a way that it cannot be easily snatched from you!
About cars
Always lock your car and never leave the ignition key inside! Make sure the windows, sunroof, and trunk are closed, and the lights are off! If your car is equipped with an alarm system, don’t forget to activate it!
Do not leave valuables in your car! Remember, even a locked trunk does not guarantee full protection against theft!
In case of emergency:
If you lose your credit card, report it to your bank immediately! Also, please notify the nearest police station.
If your travel documents, camera, or valuables are stolen, please report the incident at the nearest police station! A copy of the police report can be used to replace documents or for insurance purposes.
Emergency number (dial from room): 0 112 (Ambulance, Fire Brigade, Police)
In the following cases, please contact the reception:
Emergency medical assistance
Nighttime and weekend dental care
Nighttime and weekend pharmacy services
Technical failures
Useful Advice for Families with Children
Ensure that your child is under proper supervision when you are not able to be with them!
Help your child identify the hotel staff by recognizing the name tag in case they need assistance!
Teach your child how to use the hotel phone and who to contact if they need help!
Teach your child to say NO if someone makes them feel scared, uncomfortable, or disturbed by a request or behavior. It is important that the child immediately informs you or the hotel staff.
Instruct your child to always ask for your permission before going anywhere, getting into a car, or accepting anything from strangers!
Make sure your child knows their personal information (full name, home address, home phone number, your name and phone number, or the name and phone number of the adult they arrived at the hotel with)!
Show them the nearest emergency exit and explain what to do in case of an emergency!
Teach your child how to lock the door from the inside, and instruct them not to open the door to strangers — including hotel staff — unless they have your permission!
If your child is alone in the room and answers the phone, tell them not to say they are alone. Instead, they should say that you are unable to come to the phone at the moment!
If you have any safety-related concerns, please notify the reception!
Fire Safety Regulations
Thank you for following the regulations below and helping us ensure fire safety.
Please:
Do not bring or use pyrotechnic materials, flammable liquids, gas cylinders (or devices that run on them) into the rooms or connected areas!
Do not use coffee makers, irons, hot plates, or any other heat-generating appliances (e.g., personal heaters)!
Use only functioning electrical devices. When leaving the room, remove the room card from the white plastic slot near the door to cut off electricity! If you no longer need the curling iron, electric razor, or hairdryer, unplug them!
If you notice a malfunction in any equipment, switch it off immediately and notify the reception!
Do not place flammable decorations or lampshades on lighting fixtures, and do not use open-flame lighting!
Do not smoke in the room!
In case of fire or smoke, follow these steps:
If you detect fire in the room or any area of the building, alert other guests immediately by pressing the manual fire alarm located in the corridor and shouting “FIRE! – FIRE! – FIRE!” Then notify the reception!
Power in the affected areas must be switched off using the switches in the rooms.
If possible, take your valuables and evacuate the building following the escape route displayed on your door!
If you believe it is safe, you may attempt to extinguish the fire using the fire extinguisher or fire hose located in the corridor.
If you successfully extinguish the fire, inform the reception!
Electrical appliances must be used according to operating instructions — ask hotel staff for help if you're unsure how to use them!
When leaving the room, unplug all electrical appliances. When unplugging, ensure that the socket is not pulled out of the wall and that no sparks are caused!
If media or electrical devices in the room catch fire or malfunction, disconnect them from the power supply if possible and notify the staff.
Flammable materials should be stored at least 1 meter away from the central heating unit and its pipes.
Storing or using flammable liquids in the hotel room — except for beverages and cosmetics — is strictly prohibited!
In case of fire, follow the instructions of hotel staff when evacuating, and upon arrival of the fire department, follow the lead firefighter’s instructions!
Do not use elevators during a fire!
Stay calm and help ensure orderly evacuation for quicker building clearance.
If evacuation is not possible, ventilate the room by opening a window and seal door gaps to block smoke!
If you cannot exit, signal for help through the window and try to communicate with people outside to start your rescue as soon as possible!
Prevent fire from entering the room by wetting the door with water!
Protect yourself from smoke by covering your mouth with a damp cloth!
If you have any comments or problems, please do not hesitate to ask the staff for assistance!
Management of Aquaticum Thermal & Wellness Hotel****
The full list of Guest Services - A to Z is available in PDF format here.